Five of the notes
3.1.1 Language of pageLevel A
The bank's design system portal is marked as Norwegian and written in English, on all twelve pages I checked. A screen reader picks its voice from that mark, so a Norwegian voice reads the English text, and it does not come out as an accent. It comes out as different words. This is the site the bank's own designers are sent to for accessibility guidance. The fix is one line in the template.
A bank · September 2026
2.4.1 Bypass blocksLevel A
The first thing the Tab key reaches on the insurer's site is the skip link, and it looks right. Its target is empty. I pressed Enter and nothing happened. So a person using a keyboard passes 14 more stops before the first line of the page, on every page, on every visit, and the one control made to spare them that is the one that does nothing. The fix is one attribute in one component.
An insurance company · September 2026
1.3.1 Info and relationshipsLevel A
The terms behind six insurance products are 103 pages of PDF with no headings, no language and the same internal title on all six. A screen reader gets one unbroken run of text, spoken in whatever voice it happens to be set to. This is the document you read before you buy, and the one you go back to on the day something has happened. The fix is three settings in the template that writes the documents, set once for every product.
The same insurance company
1.3.1 Info and relationshipsLevel A
Twelve of the bank's thirteen job adverts have no headings inside the text, only bold text at 24 points. In a thousand words with one heading there is nothing to move between, so the only way to the requirements and the deadline is to listen from the top, in order. The thirteenth advert has real headings, in the same field of the same system, so the pattern to copy is the bank's own.
The same bank · recruitment site
A judgement call, not a failure
The first heading on the insurer's front page is hidden from view and reads the domain name. The sentence the company chose to greet people with sits one level below it. I would not report this as a failure, because there is one heading and the page works. But the first thing read out on the page most customers land on is a web address. The fix is to promote the visible line and let the hidden one go. Nothing moves on screen.
What the rules say
Private businesses in Norway must meet 35 WCAG criteria under the regulations on universal design of ICT. Public bodies must meet 48 and publish a statement on uustatus.no. The European Accessibility Act has applied in the EU since June 2025. In Norway it is delayed and has no date.
How I checked
An automated pass over each site first, then everything by hand: real key presses, contrast measured against what is actually painted underneath, the heading order read out, the PDF files opened. The tools report what the code says, and that is not always what happens on screen. On one site the stylesheet switched the focus ring off and the tool reported a failure. When I pressed Tab, the browser drew its own ring, so there was no failure. Every note here was confirmed by hand before it was written down. I did not check anything behind a login, the apps, or text on photographs.
Course
Introduction to Web Accessibility, W3Cx. Taught by the W3C Web Accessibility Initiative with UNESCO IITE, 16 to 20 hours. Completed in September 2026.
Try it here
Press Tab to move through this page. The line under the buttons shows the name a screen reader reads out for the element you are on.
In a building, the escape plan is judged by how it reads to someone who has never seen it, on the day they need it. I read websites the same way. The complete notes, with the company's name on them, went to that company. This page keeps what I saw and the fix, and leaves the name out.